Frequently Asked Questions
Here are some of our frequently asked questions about our services.
Do you offer ongoing maintenance for outdoor lighting systems?
Yes. Outdoor systems change over time because of landscape growth, weather, salt exposure, shifted fixtures, dirty lenses and work performed around the property. Our Protection Plans provide proactive, scheduled care intended to keep systems looking and performing the way they should. They are available for landscape lighting, permanent roofline lighting and outdoor audio. Contact us for current options, coverage and pricing.
Do you repair systems you did not install?
Yes. Repair and service is a meaningful part of our business, and we work on outdoor lighting and audio systems installed by others as well as our own. We will tell you what we find, including when something is not worth repairing.
Does a consultation have to happen at night?
No. A consultation is not necessarily an evening appointment; we are very capable of designing lighting in daylight. When a nighttime review of a completed system is appropriate, we can evaluate it after dark and make adjustments where needed.
Is a design consultation free? Is it an estimate?
Most initial design consultations are complimentary and there is no obligation. Projects requiring extensive design work, construction plans or detailed design documentation may require a design fee based on scope. A consultation is not an estimate for a predetermined scope: it is how we help determine what the property needs. For an existing system that needs attention, request service instead.
Do you offer financing?
Yes. We offer flexible financing through Wisetack, giving you the option to pay over time rather than all at once, whatever the size of the project. See our financing page for current options and terms.
What areas do you serve?
We serve Palm Beach County and Martin County from our office in Jupiter. Most of our work is in Jupiter, Palm Beach Gardens and the communities around them, including Palm Beach, Jupiter Island, North Palm Beach, Tequesta, Juno Beach and Hobe Sound. We may travel outside these areas for the right project. See where we work.
What are the advantages of choosing low-voltage landscape lighting over line voltage options?
- Ease of Installation: Low-voltage systems are less disruptive to existing landscapes during installation.
- Safety: They eliminate the risk of shocks, ensuring safety for both residents and pets, unlike potentially hazardous line voltage connections.
- Energy Efficiency: Low-voltage lamps offer higher lumens per watt, making them up to 85% more energy-efficient than line voltage systems.
- Flexibility: Enjoy the ease of moving or modifying low-voltage systems, providing greater flexibility compared to their line voltage counterparts.
When is the ideal time to install landscape lighting, and are there exceptions?
Generally, landscape lighting is best installed after the landscape is complete. However, exceptions exist, especially for hardscapes like retaining walls or concrete features. In such cases, wiring may be integrated during the construction process. Our approach ensures optimal fixture placement, taking into account the finished landscape elements and plantings.
What does your holiday décor service include?
Our holiday décor service is turnkey: design, installation, in-season service, takedown and storage.
Where can outdoor audio be installed, and how does it enhance different settings?
Outdoor audio installation is versatile:
- Backyards: Elevate your backyard experience with memorable music for relaxation and entertainment.
- Business Parks: Enhance relaxation and focus for employees and guests in outdoor settings.
- Professional Buildings: Establish a warm and inviting atmosphere without disturbing neighbors.
- Outdoor Dining Areas: Add entertainment and charm to dining spaces for a delightful customer experience.
- Outdoor Shopping Malls: Create an enjoyable outdoor shopping experience with captivating sounds.
- Courtyards: Maximize charm and tranquility, creating an appealing atmosphere with a relaxing audio system.
Do you provide lighting for weddings and outdoor events?
Yes, for outdoor events only. We provide a turnkey temporary lighting service for weddings, private parties and corporate functions: design, installation, on-site service during the event where needed, and takedown. Depending on the property it can include temporary landscape and accent lighting, color-capable lighting, decorative tree wrapping and bistro / café string lighting. We do not provide indoor event lighting or event rentals. Read more.
Didn’t find your answer? Read about our services, check where we work, or book a design consultation and ask us directly.
Ready to talk about your property after dark?
If you are thinking about lighting or outdoor audio for your property, the first step is a consultation. Fill in the form or call and we will arrange a time.